Terms & Conditions

Company Name 3D PETSHOP Inc.
Website Name 3D PETSHOP
CEO Satoru Ishikawa
Address Senju Bldg. 3F, 1-15-12 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
Contact Information Please use the contact form to contact us.
Pricing Listed on “Pricing & Sizes” page
Additional Cost
Applicable Taxes
Payment Method Credit card. Please check the payment information at the time of your order.
Shipping Information After your payment is confirmed, we will ship the product to you within one month, following your approval of the 3D model design online.

※In some instances, issues during the production process may result in longer delivery times. We will contact you by email immediately if this is the case.

※Delivery times may be affected by statutory holidays in Japan; anything affecting delivery times will be posted on our website.

Return Policy Because each product is crafted uniquely for our individual customers, we do not accept product returns.
Damaged Items In the case of damage to your product resulting from shipping, please contact us within 72 hours of delivery. We will gladly exchange it.

※Note that we will not process an exchange if the damage was caused by you.