This is a short list of our most frequently asked questions. If you need support, please feel free to contact us.


Where can I find a Request From?

After placing your order, we will send you a confirmation email that includes a link to access our Online Request Form.

How long does it usually take to complete my 3D model?

It usually takes about 2-3 weeks to design (including editing requests) but this schedule might be changed due to high volume orders. It takes 1 week to print-out, and then deliver to your door worldwide.

We create a 3D model from scratch. It’s an one-of-a-kind custom-make figurine, so the process takes a long time to complete. We appreciate for your kind understanding!

Can I rush my order?

Yes. A charge of $100 USD may apply. Before placing an order, please contact us regarding the required date for receiving your 3D figurine. We will try our best to accommodate your requests.

What is your return policy?

Because each product is crafted from scratch for our individual customers, we do not accept product returns.


Is there any fee to join? Will there be any cost in the future?

There is no registration fee nor is there any monthly fee. We at 3D PETSHOP will never ask you to pay for our Affiliate Program.

Are there any restrictions on what kind of websites can participate?

After you register, 3D PETSHOP will check your websites for suitability for our products and services. Your websites must be accepted in order to join our affiliate program.

The following websites may not join our Affiliate Program.

  • Websites containing or promoting anti-social activities
  • Websites with any illegal activities
  • Websites containing online piracy

When and how can I receive my commission?

When your commission for a month exceeds $200 USD for each registered Promo Code, you will receive that commission on the 15th of the following reporting month either in your bank account or by a cheque.

Do I only need to hand out a Promo Code on my websites to earn money?

Yes, that’s it! Simply distribute your Promo Codes on your website. When an order with your Promo Code was successfully fulfilled, you will receive your commission as a reward.

Will I have to pay a bank wire transfer fee when I receive my commission?

3D PETSHOP will pay a fee for bank wire transfer when we send money to your account. However, some bank may charge you a fee for receiving the money. Please check with your bank regarding a wire transfer fee.

Can I register multiple websites and Promo Codes?

Yes. There is no restriction on the number of websites/promo codes you can register.